---
title: "PII Redaction"
description: "Automatically protect sensitive information in conversations"
icon: "user-shield"
---

## What's This?

Our PII (Personally Identifiable Information) redaction system automatically removes sensitive data from conversations to protect privacy and ensure compliance.

<Note>
Data is retained for 30 days after session closure before automatic redaction begins. This period is customizable for your organization.
</Note>

## What Gets Protected

<CardGroup cols={2}>
  <Card title="Financial Data" icon="credit-card">
    - Credit card numbers
    - Bank accounts
    - IBAN numbers
    - Transaction details
  </Card>
  
  <Card title="Personal Info" icon="user">
    - Full names
    - Birth dates
    - ID numbers
    - Social security
  </Card>
  
  <Card title="Contact Details" icon="address-book">
    - Email addresses
    - Phone numbers
    - Physical addresses
    - Postal codes
  </Card>
  
  <Card title="Business Data" icon="building">
    - VAT numbers
    - Company IDs
    - License numbers
    - Tax references
  </Card>
</CardGroup>

## Important Notes

<AccordionGroup>
  <Accordion title="Permanent Process">
    - Redaction cannot be reversed
    - Configure settings before closing sessions
    - Changes affect future redactions only
  </Accordion>
  
  <Accordion title="Common Examples">
    - Credit Cards: XXXX-XXXX-XXXX-1234
    - Email: user@domain.com
    - Phone: +1 (555) 123-4567
    - Date: 23/04/1990
  </Accordion>
</AccordionGroup>

## Supported Countries

### 🇳🇱 Netherlands

<CardGroup cols={3}>
  <Card title="Personal" icon="id-card">
    - BSN (Social Security)
    - Phone Numbers
    - Postal Codes
  </Card>
  <Card title="Financial" icon="euro-sign">
    - IBAN
    - BTW (VAT)
    - KvK Numbers
  </Card>
  <Card title="Vehicle" icon="car">
    - License Plates
    - Registration Numbers
  </Card>
</CardGroup>

### 🇧🇪 Belgium

<CardGroup cols={3}>
  <Card title="Identity" icon="passport">
    - National Registry
    - SIS Cards
    - Phone Numbers
  </Card>
  <Card title="Business" icon="building">
    - VAT Numbers
    - Company Numbers
    - KBO/BCE IDs
  </Card>
  <Card title="Banking" icon="bank">
    - IBAN
    - Account Numbers
  </Card>
</CardGroup>

### 🇩🇪 Germany

<CardGroup cols={3}>
  <Card title="Government" icon="landmark">
    - Tax ID
    - ID Card Numbers
    - Social Security
  </Card>
  <Card title="Financial" icon="euro-sign">
    - IBAN
    - Tax Numbers
  </Card>
  <Card title="Vehicle" icon="car">
    - License Plates
    - Vehicle IDs
  </Card>
</CardGroup>

### 🇫🇷 France

<CardGroup cols={3}>
  <Card title="Identity" icon="id-card">
    - Social Security (NIR)
    - Carte Vitale
  </Card>
  <Card title="Business" icon="building">
    - SIRET Numbers
    - VAT Numbers
  </Card>
  <Card title="Vehicle" icon="car">
    - License Plates
    - Registration IDs
  </Card>
</CardGroup>

## Configuration

<Steps>
  <Step title="Set Retention Period">
    Choose how long to keep original data (default: 30 days)
  </Step>
  
  <Step title="Choose Data Types">
    Select which types of information to redact
  </Step>
  
  <Step title="Configure Patterns">
    Add custom patterns for your organization
  </Step>
</Steps>

<Card title="Need Help?" icon="question" color="#0091FF">
  Contact our security team at [security@open.cx](mailto:security@open.cx) for custom redaction rules or compliance questions.
</Card> 